Customer Satisfaction: Ecobank Rediscovers Themselves

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Ecobank Nigeria said it recently inaugurated three additional banking lounges for its Advantage customers in Uyo, Port Harcourt and Abuja.

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The bank’s Advantage Banking segment offers its customer dedicated banking services targeted at the upwardly mobile and generally, professionals in various fields. The services include a bouquet of lifestyle enriching products to address their day-to-day banking needs with dedicated relationship managers, whose main function is to give specialised services and on board the customers to all our service points.

Speaking at the opening of the lounge in Abuja, Group Head, Personal Banking, Mrs. Olukorede Demola -Adeniyi, said the decision to establish lounges in various parts of the country was conceived to promote excellent banking services to its customers, noting that customers in the Advantage Banking segment would have opportunity for personalised services in the various lounges.

According to her, the lounge, which is fully kitted with state of the art digital touch screen computers, will further create a conducive and comfortable ambience for Advantage customers to do their transactions with ease.

She said: “It is our effort to raise the bar in service delivery for our customers. As a Bank, we cherish and hold our customers in high esteem and would want to hear them speak to us while we listen and make deliberate efforts to provide the best service delivery channels and outlets available to them. Our plan is to open more of such outlets in most parts of the country.”

The bank further explained in a statement that these Advantage customers have access to a dedicated relationship manager to attend to their day-to-day banking needs; 24/7 access to reliable and accessible self-service channels and remittance products; asset protection and trust products.


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