“Dangote Industries Limited Pledges Commitment to Consumer Rights at 2024 World Consumer Rights Day Event”

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L-R: Lagos State Commissioner for Commerce, Cooperative, Trade and Investment, Folashade Ambrose-Medebem; Group Executive Director, Commercial Operations, Dangote Industries Limited, Fatima Aliko Dangote;  General Manager, Lagos State Consumer Protection Agency (LASCOPA), Solebo Afolabi Adebayo (Esq); at a One-day Conference and Exhibition to commemorate World Consumer Rights Day 2024 organized by LASCOPA, sponsored by Dangote Industries Limited, in Lagos on Friday, March 15, 2024

In a resounding affirmation of the significance of consumer rights, Hajia Fatima Aliko Dangote, the Group Executive Director of Commercial Operations at Dangote Industries Limited (DIL), offered commendations and accolades to the Lagos State Consumer Protection Agency (LASCOPA) for their adept orchestration of the 2024 World Consumer Rights Day. Hajia Fatima emphasized the pivotal role consumers play in the modern marketplace, underlining their entitlement to precise, transparent, and easily comprehensible information regarding products and services.

 

 

 

 

Speaking fervently at the event, Hajia Fatima elucidated the evolving landscape of consumerism in an era inundated with artificial intelligence, cautioning against the proliferation of misinformation and underscoring consumers’ prerogative to be well-informed. She articulated the imperative for businesses to embrace ethical practices that prioritize consumer welfare and environmental sustainability, while advocating for educational initiatives to empower consumers amidst the labyrinthine complexities of contemporary commerce.

 

 

Urging for the implementation of robust regulatory frameworks transcending national borders, Hajia Fatima championed collective action from stakeholders to confront burgeoning challenges within the sector. Firmly anchoring DIL’s ethos in consumer-centric principles, she reiterated the company’s steadfast commitment to safeguarding consumer rights across all operational spheres, meticulously adhering to prescribed safety standards to ensure product integrity and consumer well-being.

 

L-R: Lagos State Permanent Secretary, Public Service Office, Office of the Head of Service, Sunkanmi Oyegbola; Group Executive Director, Commercial Operations, Dangote Industries Limited, Fatima Aliko Dangote;  General Manager, Lagos State Consumer Protection Agency (LASCOPA), Solebo Afolabi Adebayo (Esq); Consultant Strategy and Stakeholder Engagement, LASCOPA, Aderemi A. Fagbemi, at a One-day Conference and Exhibition to commemorate World Consumer Rights Day 2024 organized by LASCOPA, sponsored by Dangote Industries Limited, in Lagos on Friday, March 15, 2024

 

 

 

Hajia Fatima articulated the quintessence of consumer rights, encapsulated by the rights to safety, information, choice, redress, and a healthy environment, as she underscored the potential ramifications of harmful products on consumers’ health and economic productivity. Emphasizing Dangote’s unwavering dedication to consumer satisfaction, she highlighted the comprehensive labeling of Dangote products with accurate information, facilitating informed decision-making for customers.

 

 

 

 

Central to her discourse was the affirmation of consumers as the linchpin of the value chain, endowed with the authority to demand excellence, safety, sustainability, and ethical conduct from both enterprises and governmental entities. Reflecting on the genesis of consumer protection agencies such as the Federal Competition and Consumer Protection Commission (FCCPC), Hajia Fatima reiterated the imperative for manufacturers and service providers to establish effective grievance mechanisms, ensuring the expeditious resolution of consumer concerns and grievances.

 

L-R: Group Executive Director, Commercial Operations, Dangote Industries Limited, Fatima Aliko Dangote;  Lagos State Permanent Secretary, Public Service Office, Office of the Head of Service, Sunkanmi Oyegbola; and Lagos State Commissioner for Commerce, Cooperative, Trade and Investment, Folashade Ambrose-Medebem, at a One-day Conference and Exhibition to commemorate World Consumer Rights Day 2024 organized by LASCOPA, sponsored by Dangote Industries Limited, in Lagos on Friday, March 15, 2024

 

 

 

Highlighting DIL’s proactive approach to consumer engagement, Hajia Fatima heralded the establishment of the Dangote Group Customer Care Centre as a testament to the company’s unwavering dedication to consumer satisfaction. This dedicated center serves as a conduit for consumer feedback, enabling prompt redressal of issues and fostering a culture of continuous improvement.

 

 

 

In her closing remarks, Hajia Fatima reiterated the essence of consumer rights as epitomizing fairness, transparency, and empowerment within the marketplace. She envisaged a future where businesses embrace ethical imperatives, regulatory bodies ensure robust consumer protections, and consumers wield their collective influence to drive positive change in the global economy.


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