The Nigerian Export Promotion Council in Abuja on Tuesday launched a SERVICOM Charter to enhance its services.
The event held in the council’s main auditorium was attended by some key stakeholders in the export sector.
In his address on the occasion, the Executive Director/CEO of the council, Mr Olusegun Awolowo, said, “The role of the council in the country’s economic diversification drive has never been in doubt and can therefore not be overemphasised, especially now that the Muhammadu Buhari government has placed more emphasis on the need for the nation’s economy to be more sustainable and inclusive through the non-oil export sector.”
The NEPC boss said the Charter was in line with the vision to provide prompt and effective service to the council’s customers at all times.
He said, “The Charter is basically an operational tool to guide our business conduct with our core clients, the exporters, and other stakeholders who we are responsible and obliged to provide efficient services – as Trade Promotion Organisation – in line with expected international best practices”.
Awolowo added, “Efficient service delivery at NEPC would ultimately translate into improved exports, inclusive growth, and increased revenue for the government, particularly NEPC’s vision of making the world a marketplace for Nigerian non-oil products and services. “To this end, we expect our customers to constantly evaluate our performance and provide feedback on how to improve such services.”