Pension Transitional Arrangement Directorate (PTAD) Executive Secretary, Dr Chioma Ejikeme has said that the “I Am Alive’’ online confirmation portal was created to ease pensioners’ of unnecessary stress.
She made the statement at the Sensitisation and Training of Pension Desk Officers and Union Representatives on the “I Am Alive” confirmation solution.
The training is a critical step toward preparing pensioners to be fully conversant with the use of the application and ensure that the union executives and PDOs can use the “I AM ALIVE’’ confirmation portal without any difficulties.
The training will educate the union executives and PDOs to enable them assist pensioners to understand how to use the application, respond to basic enquirers and questions about the confirmation process.
Extract from PTAD ES Statement
“We believe that once union executives and PDOs can confidently use the application, they can support our efforts to educate our pensioners and provide guidance and hand holding where necessary for them to easily carry out their “I AM ALIVE” confirmation.”
“The training was also organised to explain why we deployed `I AM ALIVE’. What we expect as the impact, benefits to be derived and what we see as likely challenges. We will demonstrate the entire I AM ALIVE confirmation process again and show a live demonstration. We will also address the Frequently Asked Questions (FAQs),”
“Pensioners must be able to confirm their aliveness from the comfort of their homes within the proximity of their residence. They should also be able to resolve their complaints without unnecessary stress. We want them to be able to contact PTAD with ease and be treated with respect and dignity,” she said.