In a statement, Stanbic IBTC said the certification ihighly regarded globally.
It stated that the Lead Auditor, DQS Management Nigeria Limited, a leading global certification body for quality management systems and organisational health, Mr. Lawrence Ogudu, while presenting the awards in Lagos, affirmed that the three firms met the certifications’ requirements.
Ogudu listedd these to include the ability to provide products and services that meet customer, statutory and regulatory requirements.
According to him, it also involves the enhancement of customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory obligations.
He said the certification is simply a message to customers and prospects that the businesses have the capacity, are committed and sincere in their product and service delivery.
The certification, amongst its many benefits, will enable the three businesses to serve their customers at the right level of quality and ensure zero variability in the delivery of services across the various digital and non-digital touch points, all of which enhances customer experience and relationships with the businesses, he noted.
Stanbic IBTC Pension Managers Limited Chief Executive Mr Eric Fajemisin, who spoke on behalf of the subsidiaries, commended the teams for making the certifications possible. He stressed that the requirements of the system would be reviewed and developed for higher performance.
He said: “Stanbic IBTC is pleased with the ISO 9001:2015 Certifications.’’
According to the financial institution, it is a clear demonstration of the Stanbic IBTC Group’s drive to improve service delivery in all aspects of its businesses. The group assures that it will continue to build on its existing strengths, including its membership of the Standard Bank Group, Africa’s biggest financial institution, to improve on its service delivery across all segments, customer touch points and channels of operations.
“The certification, Stanbic IBTC said, will help to benchmark performance by identifying areas that require fixing and improvement. The critical objective is to deliver quality and reliable services through improved internal management and operational processes.”
“We have long recognised that improvements in our performance, which a robust quality management system assures, are directly connected to quality service and customer satisfaction,” the company added.