L-R: Phil Andreopoulos, Chief Operating Officer/ Owner, Franchise Services EMEA; Arielle Quick, Chief Lodging Officer, EMEA; Anthony Capuano, President/CEO, Marriott International; Aditya Chacko, General Manager, Lagos Marriott Hotel, Ikeja; David S. Marriott, Chairman, Marriott International; Satya Anand, President, EMEA; Francisca Martinez, Chief Human Resources Officer, EMEA at the GM conference held in Abu Dhabi, Dubai where the Lagos Marriott Hotel Ikeja won the 2022 Hotel of the Year award.
For its excellent guest satisfaction index, gross operating profit and improvement
in its total sales, the Lagos Marriott Hotel, Ikeja has been announced as the best
hotel in Sub-Sahara Africa for the 2022 business year.
This award was conferred on the company by Marriott International at the just
concluded 2023 General Managers Conference held in Abu Dhabi.
According to Anthony Capuano, President & CEO, Marriott International, the
Lagos Marriott Hotel Ikeja outperformed over 90 Marriott International hotels
within the Sub-Saharan region in key performance indicators such as gross
operating profit, guest satisfaction index and a total sales up by over 45% versus
budget to be named the Hotel of the Year for 2022. The hotel management has
also achieved a 39% women inclusion in its leadership position, a feat that no
other hotel in the region has achieved.
While responding to the award, Dr. Taiwo Afolabi, Chairman, Mac-Folly
Hospitality, owners of the Lagos Marriott Hotel and a subsidiary of SIFAX Group,
explained that the hotel has continued to weather the storm and achieve many
firsts in just less than two years of operations despite the many challenges being
faced by the company.
“We are happy to have won this milestone award in less than two years of operation. We are high on making a difference in the hospitality space and this is why we decided to partner with Marriott brand as it identifies with our values. Our team is motivated to continue to deliver best value to all our customers on a daily basis and we make a pledge to continue to be a trailblazer in not just Sub-Sahara Africa but also a frontliner in Africa”, he said.
The Lagos Marriott Hotel Ikeja located in the heart of GRA, Ikeja sets a new
standard as a 5-star conference hotel showcasing inspiring and contemporary
décor within the capital of Nigeria’s commercial hub. The Hotel is ideally suited
for both business and leisure travellers to Lagos providing impeccable service
worthy of the Marriott Brand.