Abdullahi Maikano, the Director, Consumer Affairs Bureau at NCC , gave this warning on Friday at the 28th edition of consumer town hall meeting held in Eket Local Government Area of Akwa Ibom threatened heavy sanctions against them if such acts are not stopped.
Malkano stressed that consumers must be accorded basic rights such as the right to be heard, right to be educated, right to redress as well as right to safety and protection.
In addition, he said it was the place of service providers to communicate information to consumers in plain and simple language and ensure that information provided to consumers is relevant, current, accurate and timely.
The NCC director revealed that , the commission vowed to continue to protect the consumers in telecom sector by ensuring that they get good quality service value for money spent than being exploited or fraudulently charged by network providers.
Amehnews recalled that EVC/CEO, NCC, Professor Umar Danbatta recently said nevertheless, the Commission’s Compliance, Monitoring and Enforcement Department is currently going round the country with a view to fishing out the perpetrators.
Prof Danbatta also noted that as we advance in technologies and as more devices are being introduced into the market, some of these devices have been used and dropped in other parts of the world. Some may not even meet with international benchmarks for safety, he said.
“We urge you to ensure that devices being used are type-approved by the NCC and list of such devices are available in our website. Substandard devices are capable of degrading the quality of services available in the networks and also pose serious safety issues to users.
“The Commission has evolved to improve the quality of experience of subscribers in the network. The latest of such solution is the Do-Not-Disturb Code, 2442, launched by the commission, to combat the menace of unsolicited text messages. The power to receive, or reject any text message is now in the hands of the consumer. All the service providers have been mandate to implement and educate consumers on how to restrict those message sand voice calls that are considered unsolicited.
“We are also urging the consumers to utilize the platform that we have provided for resolution of complaints, by calling on our tool free number 622. However, we need to understand that the service provider is the first port of call. It is when the service provider fails, that such complaints should be reported through 622.